Privacy policy

Last Updated: November 12, 2025

This Privacy Policy explains how Winteres (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use winteres.com, make a purchase, or otherwise interact with our services (collectively, the "Services").

“You” and “your” refer to anyone using the Services, whether a customer, site visitor, or other individual whose information we collect.

Please read this Privacy Policy carefully.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised version on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

2. How We Collect and Use Your Personal Information

We collect personal information to provide the Services, communicate with you, improve the Services, comply with legal obligations, enforce terms, and protect the rights of Winteres and its users.

A. Information We Collect Directly from You

When you interact with the Services, you may provide:

  • Contact details: name, address, phone number, email

  • Order information: billing/shipping address, payment confirmation

  • Account information: username, password, security questions

  • Customer support communications

Some features may require specific information. You may choose not to provide it, but this may limit your ability to use certain features.

B. Information We Collect Automatically (Usage Data)

We may automatically collect information about your interactions with the Services using cookies, pixels, and similar technologies, including:

  • Device, browser, and network information

  • IP address and location data

  • Pages visited, clicks, and interactions

C. Information from Third Parties

We may receive information about you from third-party services, such as:

  • Shopify and other platform providers

  • Payment processors (bank accounts, credit/debit card info) to fulfill your orders

  • Advertising and analytics providers

All third-party data is treated in accordance with this Privacy Policy.

3. How We Use Your Personal Information

We use personal information to:

  1. Provide Products and Services:

    • Process payments, fulfill orders, manage accounts, and handle returns/exchanges

    • Enable Shopify and other services to enhance your shopping experience

  2. Marketing and Advertising:

    • Send promotional emails, SMS, or mail (with consent for EU residents)

    • Personalize ads and improve Services

  3. Security and Fraud Prevention:

    • Detect and prevent fraudulent or malicious activity

    • Protect your account and the Site

  4. Communication and Service Improvement:

    • Respond to inquiries, provide support, and improve Services

Legal basis for EU residents: performance of contract, legitimate interest, consent, or legal obligation (Article 6 GDPR).

4. Cookies and Tracking

We use cookies to:

  • Remember your preferences and shopping cart

  • Analyze site traffic and improve user experience

  • Deliver personalized ads

More info on Shopify cookies: https://www.shopify.com/legal/cookies

You can disable cookies in your browser, but some features may not function properly.

5. How We Share Personal Information

We may share personal information with:

  • Service providers (IT, payments, fulfillment, analytics, customer support)

  • Business and marketing partners

  • Affiliates within Winteres

  • Legal authorities when required by law

We do not sell personal information.

6. International Data Transfers

Your data may be processed outside your country of residence. We ensure transfers comply with GDPR or other applicable laws using mechanisms such as Standard Contractual Clauses.

7. Data Retention

We retain personal data only as long as necessary to:

  • Provide the Services

  • Comply with legal obligations

  • Resolve disputes or enforce policies

8. Your Rights (GDPR & Applicable Privacy Laws)

Depending on your location, you may have rights to:

  • Access, correct, or delete your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent

  • Opt-out of marketing or targeted advertising

  • Appeal a denial of rights

Requests can be submitted via: contact@winteres.com

We may verify your identity before fulfilling requests.

9. Children’s Data

Our Services are not directed to children under 16. We do not knowingly collect data from minors. Parents or guardians may request deletion of such data.

10. Security

We implement reasonable security measures, but no system is completely secure. Avoid sharing sensitive information via insecure channels.

11. Klarna Purchases

For Klarna orders:

  • Returns must be initiated via customer service

  • Free postage for full refund within 14 days if item is unopened/unused

  • Refunds issued within 14 business days

  • Restocking fees, credit/exchange do not apply

12. Third-Party Websites and Links

Our Site may link to external sites. We are not responsible for their privacy practices. Review their policies before use.

13. Contact

For questions, complaints, or exercising your rights:

Winteres by Dynasty Group LLC
5830 East 2nd Street, Casper, Wyoming 82609, United States
Email: contact@winteres.com

We are the data controller of your personal information under applicable data protection laws.